Refund policy
Last Updated: August 30, 2026
At PetXora, we want you to be satisfied with your purchase. If you are not completely satisfied with your eligible purchase, you may request a return within 30 days of delivery.
1. Return Eligibility
To be eligible for a return:
- Your return request must be submitted within 30 days of delivery.
- The item must be unused and in its original condition.
- The item should include its original packaging, where applicable.
- You must provide your order number or proof of purchase.
Items that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement, exchange, or refund.
3. Return Shipping
PetXora provides free return shipping for eligible returns. A return label will be provided at no cost to the customer when a return is approved.
Please contact us before returning any product. Do not send an item back without receiving return instructions from PetXora.
4. Restocking Fees
PetXora does not charge restocking fees for eligible returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
PetXora will process approved refunds within 5 days after the return has been received and inspected.
After we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.
6. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us. Where applicable, we may offer a replacement or exchange.
7. Non-Returnable Items
Certain products may not be eligible for return due to health, hygiene, safety, or other applicable restrictions. Any product-specific return restrictions will be clearly stated on the applicable product page.
8. How to Request a Return
To request a return, please contact:
Email: support@petxora.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Typical response time: Within 24 hours.
Please include your order number and the reason for your return request.