Shipping policy
Last Updated: August 30, 2026
At PetXora, we are committed to providing a reliable and transparent shipping experience for our customers in the United States.
1. Shipping Destination
PetXora currently ships eligible products to customers throughout the United States.
Shipping availability may vary depending on the product and destination.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding applicable holidays.
3. Standard Shipping
We offer free standard shipping on eligible orders.
After your order has been processed and handed over to the shipping carrier, standard transit time is generally 3–7 business days.
4. Estimated Delivery Time
The estimated total delivery time is:
4–10 business days
This estimate includes:
- Order processing: 1–3 business days
- Transit: 3–7 business days
Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, customs processing, and other circumstances beyond our control.
5. Tracking Information
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.
Tracking information may take several business days to become active after the shipment has been handed over to the carrier.
6. Delivery Delays
Although we work to provide your order within the estimated delivery timeframe, unexpected delays may occur due to carrier delays, severe weather, holidays, customs processing, high shipping volumes, or other circumstances beyond our control.
If your order is delayed, please contact us at support@petxora.com and we will assist you.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and damaged product.
If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. You may also contact us for assistance.
9. Shipping Questions
For questions regarding your order or shipment, contact:
Email: support@petxora.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Typical Response Time: Within 24 hours